Your support partner for
financial operations
Reliable support with expert guidance and hands-on
assistance for your accounting solutions.
Flexible support packages for every stage
Whether we’ve handled your software implementation or you’re looking for ongoing assistance, we offer a range of flexible support packages tailored to suit your business needs and budget.
Chat to an expertSupporting new solutions
Launching a new accounting system can be challenging. That’s why we provide a Hypercare support period for all customers after installation. This is what you can expect:
- Priority support: During this adjustment phase, we prioritise your support tickets, address challenges immediately and make sure we are always on-hand so you can get on with your daily tasks.
- We’re part of your team: Our experts integrate with your team for a period, ensuring a smooth transition while your staff focus on their daily tasks.
Ongoing Support Packages
| Support Lite | Support Plus |
|---|---|
| Access to our support team via email, live chat and telephone | Access to our support team via email and telephone |
| Standard response time within 24 hours* | Tier 1 support calls priority |
| Dedicated account manager and monthly review calls | |
| System health checks and optimisation advice |
Master your accounting system with custom training
Make the most of your new or existing accounting software with our bespoke training courses, designed to help your team unlock the full potential of your system’s capabilities. . From onboarding to mastering advanced system functionality, we ensure every user feels confident and capable.
View training coursesGet started today
Get in touch with our support team to see how we can enhance your business operations.
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