System Implementation

We handle the details so you can enjoy the results

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Our Customer journey will progress through 4 key stages

Getting it right is all that matters. We've designed, tested and proved the methodology needed for success. Typically all that is remembered in a project are the things that don't go as intended. So eliminating the risks and being diligent in the process is essential.

Sales and Scoping
Lets make sure we are the right fit from the start. We know where our solutions work well and rarely when we should recommend alternatives. Throughout the Sales and Scoping process we will work through your detailed requirements and plan appropriate demonstrations to ensure we select the right system together.
Implementation Project
Now the fun really starts! We are into the part where we start to build your new system and make sure you have the training to feel comfortable in your new and improved normal. We will go deep into the detail to ensure no elements of the scope are forgotten and that all elements are tried and tested before Go-Live.
Hypercare and Support
The initial period after Go-Live is critical to the success of the project. with new processes to bed in and often a number of stakeholders involved it is essential to monitor initial uptake and ensure that things progress smoothly. That's why we provide an initial period called Hypercare where we provide on-demand priority dedicated support when you need it most.
Customer Success
Once all is well, the project is completed and signed off, you will be handed over to your dedicated Customer Success Manager. They will stay in regular contact with you to ensure all continues to work well or stay up to date if new items crop up so we are there to assist you. You'll also be kept up to date with any new functionality releases and improvements so you're always one step ahead..

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Our implementation methodology is structured around 4 key pillars

What happens and how the Implementation stage of the Project is structured is key to success. So we've perfected our understanding of what is required to ensure a smooth transition to your new system.

Project Management
We use the PRINCE2 framework for all of our implementations. This is a proven process that has yielded incredible results in previous implementations
System Design & Setup Checklists
Each 4PointZero solution is automated to ensure that there is minimal human input. This ensures accurate reports and eliminates data entry tasks.
Expert Consultancy & Training
After selecting the systems for you, we will manage the full scope of the project, taking accountability for the successful delivery of the desired outcome.
Key Stakeholder Involvement
Remove data entry tasks from your finance team, allowing them to undertake value-add activities and progress to undertake more skilled work.

We'll make sure it is done once, and done right

Each individual module is taken through a specific process to ensure you are comfortable that it fits your requirements and you are comfortable using it going forward.

1. Design
We'll go through the design and reaffirm the full scoping to ensure all elements are captured from the outset.
2. Build
Based on your definition, we'll go away and configure the system accordingly. We organise specific workshops to ensure we collect all the necessary detail.
3. Training
We'll make sure whatever we build is clearly understood and you are able to operate it with ease going forward.
4. Test & Review
We'll issue testing logs for you to complete and register any bugs. All items are included as part of a continuous feedback loop.

But what about Data migration?

Never fear, we are here to make sure your data is migrated accurately. There are a range of options when migrating your historical accounting records and we will help you find the right one, whilst explaining the positives and negatives for each option.